FAQS – Veynora

1. How long does shipping take?

Orders are generally processed within 1–3 business days. After processing, estimated delivery usually takes 5–8 business days.

For complete shipping information, please visit our Shipping Policy.

2. How can I track my order?

Once your order has been shipped, tracking information will be provided when available. Please allow some time for tracking information to become active after shipment.

3. How much does shipping cost?

Shipping costs are displayed at checkout before you complete your purchase. Available shipping options and applicable charges depend on the delivery destination.

4. Can I return my order?

Yes. Eligible products can generally be returned within 30 days of receiving the order, provided they meet our return conditions.

Please review our Return & Refund Policy for complete details.

5. What condition must an item be in for a return?

Returned items should be unused, unworn, in their original condition, and free from damage, stains, odors, or signs of use.

6. What if I receive a damaged or incorrect item?

Please contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the issue and provide an appropriate resolution.

7. How long does a refund take?

Once an approved return has been received and inspected, the refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after processing. The exact timing may depend on your bank or payment provider.

For complete information, please see our Return & Refund Policy.

8. Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order.

Cancellation cannot always be guaranteed once an order has entered processing or shipping.

9. What payment methods do you accept?

Available payment methods are displayed during checkout. The payment options available may vary depending on your location.

10. What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect shipping address.

Customers are responsible for providing an accurate and complete delivery address. Additional shipping costs may apply if an order needs to be reshipped because of an incorrect address.

11. Will I have to pay customs or import charges?

For international orders, customs duties, import taxes, or other government charges may apply depending on the destination country.

Any applicable charges are the customer's responsibility unless otherwise stated at checkout.

12. Do product colors look exactly like the photos?

Actual colors may vary slightly because of lighting, photography, and differences between individual screens and devices.

13. How do I choose the correct shoe size?

Please check the size chart provided on the product page before placing your order. For products with specific sizing instructions, follow the size information provided on that product page.

14. How can I contact Veynora?

You can contact us using the following information:

Email: support@veynora.shop
Phone: +1 (510) 603-7759
Business Address: 6734 W Pershing Ave, Visalia, CA 93291, United States

We recommend including your order number when contacting us about an existing order.