Refund policy

At Veynora, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund according to the terms below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and unworn
  • In its original condition
  • Free from damage, stains, odors, or signs of use
  • Returned with the original packaging, where applicable

2. Eligible Returns

We accept returns for eligible products when:

  • The wrong item was sent
  • The item arrived damaged or defective
  • The item is significantly different from the product description

We may also accept returns due to a change of mind, provided the product meets the return conditions above.

3. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been worn, washed, altered, or damaged after delivery
  • Products damaged because of improper use or care
  • Products returned after the 30-day return period
  • Items missing required original packaging

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and provide the appropriate resolution.

5. How to Request a Return

To request a return, contact us using the information below.

Please include your order number and the reason for the return.

If your return is approved, we will provide the return instructions and return address.

Please do not send an item back before receiving return instructions from Veynora.

6. Return Shipping

For returns caused by an incorrect, damaged, or defective item received from Veynora, we will provide an appropriate return solution.

For returns caused by a change of mind, incorrect size selection, or customer preference, the customer may be responsible for return shipping costs.

Any applicable return shipping costs will be communicated before the return is processed.

7. Refunds

After we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after processing. The actual time may vary depending on your payment provider or bank.

8. Partial Refunds

A partial refund may be considered if a returned item has damage, missing components, or other conditions that reduce its value and the issue was not caused by Veynora.

9. Exchanges

If you need a different size or replacement item, please contact us.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide a refund instead.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or shipping.

11. Contact Us

For return and refund assistance:

Veynora
Email: support@veynora.shop
Phone: +1 (510) 603-7759
Business Address: 6734 W Pershing Ave, Visalia, CA 93291, United States

Please include your order number when contacting us so we can assist you efficiently.